Delivery & Refund Policy

# Delivery & Refund Policy

**Effective Date:** November 14, 2026

Thank you for choosing **Hills Trade (HongKong) Limited** (**Berry Sound®**). Please review our delivery and refund terms carefully before placing an order.

## 1. Service & Product Delivery Policy

* **Digital Audio, Mixing & Motion Graphics Services:** All digital deliverables (including mastered audio tracks, stems, sound design files, and video demos) are delivered electronically via secure cloud download links or email to the address provided at checkout. Standard turnaround time is **3 to 7 business days** from project confirmation and receipt of all source materials, unless otherwise agreed in writing.

* **Commercial Trade & Hardware Orders (If Applicable):** Physical goods are dispatched within **2 to 5 business days** after payment confirmation via tracked international courier (e.g., DHL, FedEx, SF Express). Estimated transit time is **5 to 12 business days** depending on destination customs clearance. Tracking details will be emailed upon dispatch.

## 2. Revision & Acceptance Policy (Digital Services)

* Each custom audio or media production order includes up to **two (2) rounds of reasonable revisions** within 7 days of initial delivery to ensure the final output meets your agreed specifications.

* Additional revisions beyond the included scope may incur an extra fee quoted in advance.

## 3. Refund & Cancellation Policy

* **Before Production / Dispatch:** You may cancel an order for a **100% full refund** if work has not yet commenced or physical goods have not yet been dispatched.

* **Custom Digital Production Services:** Due to the bespoke nature of audio engineering, mixing, and media production, once production work has started or final digital files have been delivered, orders are **non-refundable**, except in the event of proven non-delivery or material failure to meet the written project specifications.

* **Physical Goods (If Applicable):** Unused items in original packaging may be returned within **14 days** of receipt for a refund (excluding original shipping fees), subject to prior return authorization via email.

* **Refund Processing:** Approved refunds are processed back to the original payment method (e.g., PayPal) within **5 to 10 business days**.

## 4. Contact for Support & Disputes

If you experience any issue with delivery or wish to request a cancellation/refund, please contact us immediately at **info@hills-trade.com.hk** with your order number.